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I had an amazing customer experience at Bob Smith Mini. In December 2022 my daughter was frantically looking for a car, we had visited many dealerships and tested lots of cars. The first and then last place we came back to was Bob Smith. It wasn't only the fact that we loved the mini, it was the kind and welcoming demeanor of the sales representative Jacinda Olivas and her manager Christopher Conway. My daughter was actually on her way to catch a flight to NYC when we stopped in, and they both went over an above to finalize the sale ...
After talking with sakes people of other Mini Cooper dealerships, I found Bob Mini Cooper’s representative, Miklos a very professional and knowledgeable person. He was patient in answering any concerns we had with regards to the car. I appreciate his friendly interaction with his customers and he kept us updated as to the delivery of the car. Since this is the first time that we have purchased a Mini Cooper, Miklos took the time to show us important features of the car. I would gladly recommend Bob Smith Mini Cooper to family and friends.
Great service. I’m a repeat buyer and my new Mini Cooper Works is GREAT!
This was my first experience with Bob Smith Mini, but certainly not my first experience buying a car. Let me tell you, these guys get it right! I started by looking online and asking questions about a Mini Cooper SE (electric). They are hard to come by. I received very prompt replies from Rockstar and Frank and when they had one in stock for me to test drive, I was informed immediately. There was ZERO pressure from these guys. Just friendly and helpful. It felt more like borrowing a tool from neighbor than buying a car. I took the plunge ...
Fantastic! A wonderful experience working with Chris Conway, Miklos Forgo, and the whole MINI sales and service team. I first connected with Chris, who had Miki work with me on the purchase. Communication was solid throughout the order process, most of it done by phone, email, or text. A small issue came up soon after, where Christina in Service along with Miki took excellent care of me. I’m really happy with the purchase and the experience. I’ll be returning.
Every time I go to Bob Smith Mini I leave with my dream car. Great customer service!
Boy, a great experience from beginning to end! We were blessed to get Jacinda Olivas as our sales associate. She was honest, kind and open in all her dealings with us. She constantly followed up and kept us totally in the loop. She never minded all my questuons and got back to me quickly and with answers. I would highly recommend this place — and mostly this person — if you’re in the market for a ‘Mini!
Miki was an absolute joy to work with in purchasing our fun, zippy fantastic mini. He made the process exciting and kept us updated on progress. He was extremely knowledgeable, it was like dealing with a friend. The only negative was the other department to finalize paperwork. We sat for hours while they seemed to be having a staff meeting with each other. None of this reflects on Miki, in fact he should probably be running that department too.
First off Miki was great and responsive and patient. During this process the dealership was going through some changes so the process was a little hectic BUT I realize it was temporary and no fault of Miki or any of the other workers I encountered. Everyone was helpful and patient. I LOVE my new MINI and would recommend not only the car but working with Miki as well. I’ve bought other cars (and other MINIs) and not been treated this nicely. 🙂
Miki Forgo is a pleasure to work with, is super responsive and made the purchase of our 2023 Mini SE a seamless experience, especially during delivery. I’ve never had such a painless experience when financing a vehicle.
Very organized and friendly. Did what they promised. Good knowledge of product. Fair dealing on lease and trade in.
Miki and the team were excellent in helping me return my old MINI and building a new MINI online. They made the process simple and easy going. I’m definitely pleased with my new car!!!
Great dealership. We bought our mini from them online. Miki is very helpful and easy to talk to. Jacob is knowledgeable and patient. It was a quick and very pleasant sales experience. We highly recommend this dealership.
Salesperson Miklos Forgo provided outstanding, knowledgeable advice and service throughout the sales/ordering process. A great buying experience.
Happy with the dealership and the service they provided us beautiful facility and very professional.
I would like to recognize the work of Miklos Forgo who helped us purchasing our brand new Mini Cooper SE. He was very helpful and facilitating through the process and convinced us making the jump into all electric...If you're looking for your next ride and need advice, ask for Miki.
Great service! They were very cordial, gave me a loaner, got my car ready the same day and gave it back to me washed at no charge!! Not every dealer does this! Will definitely go back.
Spactacularly clean and modern facilities. Friendly staff. My sales person, David Gomez, was fantastic. I felt no pressure during the entire process. They worked with me at every turn to make the deal. I highly recommond this dealership.
Got amazing service from the dealer. Car battery died, took it right in. Dealer assessed the battery condition and determined that it needed be replaced and covered it under warranty. The service area is nice and clean, very efficient process for getting customers in / out including a loaner car. Christina was very helpful with the service.
This is my second Mini Cooper and I am loving it. There is something very special about these cars. I leased my car with the help of Miklos Forgo and lease manager Chris Conway. These two are a powerhouse of knowledge and helpfulness. I was dreading the whole lease experience but they made it fun and easy. I'm now driving a fab 4 door Mini S and feel like the queen of the road. Thank you Bob Smith Mini!!! Valerie S.
It was my first time leasing a mini and my sales rep, Arya Sokansanj, helped me through every step of the process from start to driving off the lot. He took a lot of time to make sure I got the car and deal that I was looking for. The finance guy was also really great and they both got me into my car in record time.
Andre Warren and the sales team were fantastic. They were knowledgeable, cool, and ultimately helped guide me into the perfect vehicle that fit my needs and budget. I will go back again when my lease is up!
Great experience with NON SMITH IT WAS MY FIRST TIME DOING SERVICE TO MY MINI THAT I BOUGHT FROM THEM LAST YEAR THEY EVEN WASH MY CAR I WAS NOT EXPECTING GREAT PLACE TO GO TO ANY TIME.
Service Adviser Josh takes good care of me. He's professional, friendly, and trustworthy. I always feel like me and my car are in good hands.
Josh was my services adviser. He is very friendly and :took time explaining everything to me .overall the dealer was very clean and staff was friendly.
We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team were a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home. Thank you for the unparalleled customer service.
Josh Gates was very helpful and provide great service, finished on time. Appointment was easy to make. Very thorough at checking the vehicle for any additional services necessary.
Josh is amazing!!!I I went 2 times for the same problem and the guy ( without mentioning names) who was helping, who is not working there anymore, kept on giving excuses saying that whatever happening with my car is normal and saying that this is how mini is designed. I was not convinced at all. The 3 rd time I asked to switch to Josh as I see him helping his customers a lot. Josh put the time to understand what I am addressing, send a mechanic with me for a drive to show him what I am talking about. They figured ...
My service experiences at Bob Smith MINI have been excellent. My most recent experience in June 2017 with Josh Gates, Service Advisor, was no exception. Josh took care of a warranty issue & recommended several others to be covered under same warranty terms upon inspection. Car washed & repairs completed in 1.5 hours. Thanks, Josh
I have a 2003 Mini Cooper. The power steering unit went out.I called Bob Smith Mini. I spoke to Ken Firmin he is a service advisor. Ken told me how to go about finding the information i needed for the recall for my mini. I am very happy with the hole team at Bob Smith Mini. I have a small picture frame shop in the valley, customer service is very important in our business. Bob Smith has the one on one with you .Great place if you are looking for that new car or fix an old car that you ...
Thanks to Josh I can finally breathe again. I had my engine code on for some time and took it to other local mechanics but none of them seemed to figure out the real issue. I ended up driving from the south bay to Calabasas because of other reviews and hoped for the best solution. The team found the issue and fixed it for a fair price, no up-selling. I wouldn't go anywhere else for the service, this place and Josh specifically gave me a peace of mind I couldn't find elsewhere.
Josh was great to deal with. He explained everything that the service would cover. Everything was under warranty. This was my first service call and I would say it was a Great Experience.
As always, Josh was wonderful... another great service experience! He always has a loaner available and keeps my updated on the process... would highly recommend this dealership!
I was very impressed with the sales and closure process. Alexis was a tremendous help throughout the deal from the initial test drive, through configuration and walking me through the key features. I would highly recommend contacting Alexis who will provide you a rewarding customer service experience. Karen and Julia who also work out the Calabasas location were also highly professional and courteous. Overall, this was a 5 STAR experience for me.
Bob Smith Mini informed me of warranty protection I was unaware of. Fixed everything at no cost! Terrific customer service! Everyone in the service dept was friendly and helpful.
IN One day on the phone with Anthony Ly I want and I took Mini Countryman S . Anthony Ly he was very patient and helpful Thanks for your service . Your dealer friend now George:
After waiting many, many months my husband and I went in today and Anthony Ly helped us purchase a 2016 Mini Clubman. He was patient, knowledgeable and so very helpful in getting us into the car without a hitch. We were approached by many dealers and never thought for a moment of going to any of them to make a deal...and what a deal we got! We were amazed at the incredible low monthly payment we were able to get with Anthony's help. Thank you so much again....It was such a pleasure buying this car! EVERYONE should see ...
I worked for Bob Smith BMW and Mini for 12 years. I know from the inside that they are a first class operation. Top to bottom. It's a family operation. It doesn't get any better than this. I am happily retired now but consider them family and friends forever you can't go wrong Here.
I came to Bob Smith MINI with low expectations. My credit wasn't really all that great and I didn't have any money to put down, but I did have a trade-in. The team there was able to find me a reasonable financing plan and get me into the car of my dreams. I've always wanted a MINI and I didn't want my first MINI experience to be nothing but high pressure sales tactics. Fortunately, Alexis was far from pressuring. She let me browse without trying to "upsell" me into something I know I wouldn'...
I was set up with JC Reznikoff at Bob Smith Mini is Calabasas. He made the whole leasing experience very smooth, as this was my first time leasing a vehicle. He explained the whole process very well, and there were no unexpected surprises. JC worked out a great leasing rate with me, and he was very knowledgeable in recommending the right model and year of Mini that would suit my needs. Thank you very much! I would recommend this dealership to anyone!
3 weeks ago, my husband and I walked into Bob Smith Mini to test drive the Countryman for the 2nd time. We were pretty much sold on getting one (not necessarily from Bob Smith...) and just wanted to take a drive one more time before moving forward. JC Reznikoff met us at the door, very friendly and knowledgeable. He took us out and in no time, we felt like we were in very good hands. While he was relatively new to Mini, it seemed like he had been there for years. He know everything about the Mini and Bob Smith dealership ...
Since I bought my Mini Countryman at Bob Smith MINI, I have been very pleased with everything concerning my car and the service I have received every time I have felt with them.. Sue Bolger has been always very kind and friendly to me, and she has helped me in any way needed. Her service is excellent, and the car has always been given back to me a the appointed time. I would for sure recommend this dealer and the service they all give to their clients. Monika Olivares
Josh was great in helping me to get my car fix in a timely matter and very helpful in explaining what was wrong with the car and the best way to getting it fix. Thanks Josh...
I came in for the second time to see a Mini Roadster, fully-loaded, and was greeted by Garrett. I appreciated his efforts to secure the best deal possible, and left with a great car! He is a new salesman, and I'm confident his career will continue to progress and will benefit many customers in the future. Thank you!
I love their attention to detail. I love how they email me a reminder about my appointment. They ask questions and make sure that I get exactly what I need. I also love their follow up after service, to make sure everything was done correctly.
Very friendly environment and the test drive was great. Took me through the canyons and the freeway so I can Fully test the vehicle. Got great negotiation quote price with warrenty . Overall good experience
I am very happy with the service I received. Sue was very helpful and friendly. I will be sure to go back when I need my Mini serviced again.
It was time for a new car and I was torn between function (Prius) and fashion (MINI Cooper Convertible). I did my homework by reading reviews on consumer reports and doing comparisons on Kelly blue book websites. I sent inquiries to two dealerships - one to Bob Smith MINI and one to a Prius dealership in LA County. Kirsten left me a voicemail and sent me an email and promised to make my buying experience as painless as possible. I called her back and she was brief on the phone. I liked that and scheduled an appointment with her. I ...
best car buying experience ever. totally different then the other BMW dealerships I called. They are laid back and friendly. Not pushy, just informative and enthusiastic. I was surprised by the cost of the cars for the high quality as I was looking at slightly used Mini's. It was a pleasure and I will stick with this group.
We are always impressed by Josh's commitment and he always makes our needs a priority and has our best interest at heart. We trust him and know he's reliable and dependable. Thank you.
Christina was friendly, fast and courteous. I was in and out well before the estimated time. Highly recommend and will return in the future! Thank you very much, Chris L.
Robert was just excellent. He is very down to earth, no nonsense salesman. He provided me with details of all the options and costs before I selected the car I wanted. He spent endless time looking for the car I wanted and showed great excitement when he found it. This is exactly what a new owner wants to see. He went out of his way to have the accessories I purchased installed before I left the showroom. The financial department was equally as considerate. He explained all the options to me and as we added each item to the list (...
The service department at Bob Smith Mini is in a word "wonderful". Josh Gates and Christina Langosh have gone above and beyond what is required of them to assist me every time I visit Bob Smith Mini. Recently, they called me to notify me of two items that had been recalled by the manufacturer that needed replacing. Honestly, I would never had been aware of this recall if it wasn't for their attention to this matter. I brought my car in Josh explained the repairs in detail and he helped me get a replacement hood scoop that ...
Everyone was friendly and a real job to deal with - they call and email for confirmations, they have loaners available easily. Only improvement would be the coffee in the waiting area 🙂 Overall though was a great experience and I couldnt be happier with my choice of vehicle or where I have it serviced!
Serious, Professional and friendly. No put ons, pushiness or high pressure sales here. They have a gem in Robert, an x-race car driver. He was extremely helpful and highlighted the safety and performance of the mini before anything else. After that the car sold itself along with its great warranty, it would have been illogical to not get the car. Test drive was fantastic and we ended up buying 2!
This was my first time going to Bob Smith MINI in Calabasas. I would like to send a sincere 'Thank You' to Sue Bloger at Bob Smith MINI - Calabasas for her awesome service!! She was absolutely the best with a great positive personality, she was so helpful with all my question and so easy to work with. I really really enjoyed Getting my car service with her. And I will tell all my friends and family who have a BMW or MINI to go to Bob Smith. YOu guys are awesome. Thank you sooooo much for your amazing service ...
Had a wonderful experience with George and Scott they were very helpful with my purchase of a new mini coupe. Great customer service and everyone there was friendly and personable. Would definitely recommend this dealership to others.
I had a wonderful experience buying my 2014 Mini Countryman last weekend ! Richard sold me the car. He wasn't pushy, was very knowledgeable and got me a great price! Lauren helped us with the paperwork and she is equally as personable and knowledgeable. I highly recommend Bob Smith Mini. I love my new car!!!
Christina is fantastic! She provides the same exemplary above-and-beyond service every time I come in. She is fast, efficient and friendly, absolutely wonderful to work with. You know your car is in the right hands with her. Thanks!!
The best!!!!mr Josh from mini service was and is the perfect sample of customer service...thank you...remember if you want someone that will take care of your car and most important of yourself, Josh Gates is the man.
We would like to send a sincere 'Thank You' to Josh Gates at Bob Smith MINI - Calabasas for awesome service, every time! Our son, who will be starting college in the Fall, is very proud of his 2002 MINI Cooper! He takes great pride in his car and has worked very hard to afford the maintenance and making it his own. Josh has been a perfect fit for him, being a young guy himself, he's explained in detail the care and maintenance necsessary to keep it in great condition and we appreciate that! His attention to detail, his timeliness ...
very cordial- very helpful- very willing to help- loaner car great- glad this is the dealer near me. Clean, comfortable environment for customer- Wouldn’t hesitate to use again
Josh has consistently provided excellent customer service every time I've visited Bob Smith Mini. It is rare to find this level of excellence and consistency. He gets a perfect score from me because his customer service skills are outstanding, and he is always happy to see me! What more can you ask? He takes care of my car, very proactively as well, answers all my questions, he's courteous, super nice and very knowledgeable. I give Josh a perfect five star rating every time I visit and I'd give him a raise if I could do that too!
I was met in the driveway the moment I pulled in by a Freud ky and caring representative who listened to my concerns and explained the service needed to me, and made sure I want going to pay for anything I didn't need. The car was ready in a few hours and running like new again. I have recently moved from the east coast and had my car serviced at Southampton mini before and I must say, this new place could teach Southampton mini a thing or two about service , friendliness and just a great place to hang out ...
I ordered a 2013 MINI Cooper Countryman S for my son, Sean, approximately six weeks ago at Bob Smith MINI with Kirsten Lobetta. I want to share how sincerely wonderful our experience was with her. A little background may be helpful. My 27 year old son, Sean, has some fairly significant learning disabilities and is very slow to trust and feel comfortable in new situations. He thoroughly enjoyed customizing his own car with Kirsten’s help. Because of the online reviews we had read about Kirsten, we went in and asked specifically for her. After just one visit, my son told me ...
We have been at Bob Smith MINI for years and have received the best service from the amazing team of Sue and Christina in the service dept. They always are so kind and take great care of us, making sure we are well informed and going the extra mile. We have bought 3 MINI's here and have only experienced a fantastic, no pressure deal. George was our salesman, kind and patient as we quickly got our lovely cooper. I recommend this dealership to anyone wanting top of the line service.
Scotty Bem was an absolutely fantastic salesman!! His knowledge, demeanor and personality are what made our Bob Smith MINI customer experience incredible. He is far from the stereo type salesperson and he is what every car shopper would hope for, when they walk in the door of a dealership! In searching for our ideal vehicle, we visited several stores to explore alternative brands and encountered many sales people. NONE were as professional, courteous and helpful as he was. We look forward to our BOB SMITH MINI service experience next!
Scotty was absolutely fantastic!! His knowledge, demeanor and personality are what made our Bob Smith MINI customer experience incredible. I can honestly say that Scotty is far from the stereo type auto salesman and is what every car shopper would hope for, when they walk through the door of a dealership! In searching for our ideal vehicle, we visited several dealerships to explore alternative brands and encountered many sales people along the way. NONE were as professional, courteous and helpful as he was. We are happy to be BOB SMITH customer's and look forward to our service experience next!
I just purchased a 2013 MINI Countryman All4 from Bob Smith over the weekend and I not only love the car, but had a great experience at the dealer. Richard Lloyd took a lot of time to show me the different options on the car and test drove with me twice. He was incredibly thorough and super nice (and patient!). Then it came to deal-making and I have to say, it was relatively painless. Eddie Ahmadie finalized the deal and the paperwork was processed and I was in my new car a few hours later. It would have been quicker but ...
Bob Smith MINI has redefined CUSTOMER SERVICE and what can be considered a GREAT PRICE from a car dealership from my perspective. It is by far, the best auto dealership I have had the pleasure of doing business with! I was particularly pleased with the knowledgeable, yet relaxed, product demonstration from Kirsten Lobetta Tim Costa. Both were personable and easy to work with. Kirsten’s familiarity with the brand was extensive and Tim really worked hard to get us a great price. They both acted as true professionals and represented the company very well. “Bob Smith MINI - you are ...
Excellent Customer Service! They provided a loaner car, washed and vacuumed out our car. It was done on time. Very professional, and they explained everything they did to our car.
Our experiance at Bob Smith has been wonderfull, Sue & Megan in the Mini Service Department always meets us with a smile,have been so helpfull and friendly every time we come in to have service done or need questions answered. We are in and out in record time, better than any dealership we have ever had to deal with. We have moved to Lake Havasu City Arizona and will not take our car anywhere else if at all possible, we make the trip to Bob Smith in Ca. The only thing is we are on Social Security and the ...
Having to take your car in for service is always a stressful time. Being treated with the kindness and care that I receive at Bob Smith Mini, it takes a lot of that stress out of the equation. Hands down the best service I've ever had. As long as I have my Mini, I will take it to Bob Smith.
Ian & George the sexiest lads at BOB SMITH MINI 😉 Seriously I have been coming here since 2005... 3 MINI COOPERS later, I can not recommend them highly enough, they truly find you the best deal! The staff are kind, helpful, charming and knowledgeable... We just got delivery of our latest "baby" MINI COOPER! A MINI is not just a car! And the staff at BOB SMITH are not just car dealers! But Much much more! BEST EXPERIENCE ALWAYS - THANK YOU 🙂
well. their people is kind to our families, also they have great deal with it. especially, they sent handwrite letter with my picture with mini. usually, when my family purchased the other dealer shop they didn't send any "thank you" letter but this dealershops little different between others.
My most recent visit to Bob Smith Mini (BSM) was for a routine oil/filter change. All went well as have all my service dealings with BSM. We purchased our 2005 Mini Cooper Convertable from BSM in the Fall of 2004 via factory order and took delivery about ten weeks later. With the exception of a battery replacement (done under waranty at Pleasanton Mini) BSM has been the sole service provider for our Mini. The fees are pricy (most main dealers are) but the work is done right the first time. In light of the foregoing, I would not hesitate to recommend ...
Routine annual service and use of the Total Image package that I had purchased. I had arranged a time to drop off my car and to pick up a loaner. Was great to have a loaner for use during the maintenance.
Honest dealer! I have a friend in Mini in NY and I always run everything by her before having any work done on my car. I have never felt pressured into doing any service at this dealership, and they have always checked out my car very thoroughly. I bought my first mini from them, (and my 2nd from Universal., which was the worst experience ever! )I take my car only to Bob Smith. The service people, Sue, Christina, Aiisha, are very friendly and knowledgeable. When I get my next Min, I'm going to only buy from Bob Smith.
Bought my first MINI Cooper from Kirsten Lobetta at Bob Smith MINI and had the best car buying experience I've ever had. That's saying a lot, because I have purchased at least a dozen new cars. Kirsten was friendly and knowledgeable...she should be, having owned three MINI's herself. After shopping and test driving two cars, I literally drove off the lot in less than two hours, including loan document signing. I was very impressed. I would refer Kirsten to anyone who appreciates an honest, knowledgeable salesperson.
UPDATE ~ BOB SMITH MINI MADE IT RIGHT ~ UPDATE!!! PLEASE READ* Had a problem after I purchased my Mini Cooper S Convertible, HOWEVER: After I replied to the service survey I was IMMEDIATELY CONTACTED by the General Sales Manager and General Manager who apologized and we had an understanding. There was quite a bit of miscommunication at Bob Smith Mini. After our conversation we worked out an amiable situation that made me happy and also helped them to understand what went wrong. It also helped them to work out a few glitches in their system. As it turns out it was ...
I have always received excellent service at Bob Smith. The technicians do excellent work and the person who helps me is always super friendly and returns my calls! I drive over 45 minutes to get my MINI serviced at Bob Smith. Overall great dealership!