Fast and friendly service even when staff is way too busy.
We just replaced my wife 2010 S with a new 2018. Nolan O'Brien and manager Chris Conway gave us an awesome deal and super courteous and professional treatment. No question or concern was too small for them. Great guys, great shop, great car!
What an awesome dealership. Look for Nolan O'brien if you are a MINIac, he knows his MINIs and all the lingo. Every inch and feature of the car you are looking at he knows them by heart! The passion for everything MINI exudes like nobody's business. Love it! To top it all off, it was a no pressure atmosphere at the dealership. They gave us a deal that we were not even expecting we could get! Awesome Awesome experience! And, this is the only dealership that carries Executive Demo Inventories which are a no brainer buy if it ticks all the checkbox for your needs. You have got to check them out! Keep up the great work guys!
I want to highly recommend Brittany Mitchell of Bob Smith Mini. Brittany responded to the specific things I needed in a car and in a deal and helped me get both. She was patient, willing to search out other options, and remained cheerful and welcoming throughout what is normally a difficult process. If you want to buy or lease a Mini, be sure to ask for Brittany.
Truly the most amazing set of people working at this dealership! They go out of the way to help you in all aspects of buying a new car. Nolan was the best sales person I have ever come across in my life. He would return my calls promptly. When I ordered my car he sent me updates as to where was ?. To this day if I still have an issue or question he is on top of it. Even called me to ask how I was enjoying my car. There are not enough words to describe this place. I wouldn’t even consider it a company, I would consider it a whole family of people working together for you and your new baby. Josh the guy who handles the cars treats your as you with extreme care. Had my widows tinted that day it was done. Perfect place all together.
Best service rep and service experience I have ever had.
So happy with my new whip! Always wanted a Mini Cooper and I finally took the plunge and purchased one today. Went to Bob Smith in Calabasas and was paired with THE Robert Justis....his patience and attention are damn near saintly! He got me exactly what I wanted and I'm super happy. Thanks Robert you're are indeed a super star...I'll be back for a convertible for my next car! Thanks for working so diligently with me. I'll see you again and I'll send folks your way anytime.
This was my first time using Bob Smith Mini service Dept. I was so fortunate to meet Josh Gates...he put my car in the shop and arranged for a loaner. My car was immediately repaired the next business day, as well as upcoming brake service. He fully explained the repairs and answered more than a few questions I had regarding warranties .I feel absolutely confident that he will provide reliable advice when it's time to extend the warranty. I am so glad to finally establish a relationship with this dealership!!
Beautiful dealership, great service, nice people I could go on but it would take me 3 paragraphs so look into getting your car here.
Leave Us A Review