AWESOME CUSTOMER SERVICE!!!!!!!!
I want to thank Taylor Hunter, Julia Moffa, and Karen Thompson, for being so helpful throughout the process of purchasing a new Mini Cooper for my friend Nicole Jennings on the last day of 2017. She is very happy with her new car. Your team showed outstanding customer service. BTW...We enjoyed the Lucille's Smokehouse Bar-B-Que.I wish your team an amazing 2018.
One day soon (?) it will be time to send into retirement my PT Cruiser convertible. Am strongly considering getting a MINI as my next car.Recently, with 20 minutes to spend, we stopped in to Bob Smith MINI to check out the models and options. The young salesman who was "up" had great enthusiasm for his products, and graciously answered our questions / showed us around the various models.His friendly nature didn't waver when we indicated this was just an exploratory visit. Bravo!While it's disappointing that there isn't a MINI dealership between Calabasas and Camarillo, the treatment at this dealership could win us over.
Nacho at the parts department is knowledgeable, professional and great to work with. I ordered a few parts for my Mini Cooper and was very happy with the quality of service I received. Highly recommend Nacho from the parts department, great guy!
I recently purchased a mini from this dealership. The overall experience was incredible I found myself dealing with people in a no pressure situation. The employees were more interested in making sure that my wife and I would be happy then just trying to sell us a car. I would like to single out 3 people my salesperson Brittany who was the sole reason for me returning and purchasing a vehicle. She is a truly wonderful person very knowledgeable and answered any and all questions I had. Then I was presently surprised in closing the purchase which isn't generally something I look forward to. Having said that Julia and Karen were fantastic again never feeling pressured just felt like they all went out of their way to make it a very positive experience. I would HIGHLY recommend going to this dealership before trying anywhere else. Hopefully you'll be able to work with these 3 women
I visited Bob Smith MINI with interest in the new Countryman. Andre helped me out on several occasions and was very insightful and helpful. I ended up going with a mid-sized SUV from Range Rover, but have the highest regard for Andre and Bob Smith MINI.
Brittany Mitchell was an awesome salesperson! She made sure we were happy and got a great deal!! 2nd time at Bob Smith MINI and will go for a 3rd for sure...����
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