Great experience at Bob Smith. Everyone was professional and friendly. Alexis was a total star! She made the car buying process fun. She was well informed and friendly. Never pushy and always available for help. I highly recommend Bob Smith and ask for Alexis Mata. She rocks! We love our new mini.
I brought in my mini to Bob Smith for service check-up as the shift point was off. We found out the issue was the result of a mistake made by the previous body shop. Josh Gates at the service helped solved the dispute efficiently and made sure I got my car back with minimum hassles and loss. Not only they fix your car, they make sure you feel good about the service you get. I recently moved in to the neighborhood and I am so happy that this amazing Mini dealership is close by. I recommend anyone that has a mini and needs service to go to Bob Smith. They know their cars and they are honest and helpful!
Let me begin by publicly admitting that I am nearly impossible when it comes to making significant purchases. I work hard and honestly and refuse to settle on anything... especially automobiles. With that said, Taylor and Brittany went above and beyond to make sure that I left the dealership in the perfect Mini. The car is fantastic, and the customer service I received was just as impressive. There are dealerships closer to where I live, but the trip was well worth it. Thank you again, Taylor and Brittany, for your professionalism and patience!
When I walked into the dealership for the very first time, I felt like I rode on a magic carpet leading me to a beautiful "Jasmine" looking sales lady (named Alexis Mata) !!! She was so kind, gentle, patient and definitely not pushy. She was so accommodating in having me test drive the car on the freeway which most salespeople would not even allow. The fact that she owns and drives two minis made her recommendation trustworthy. Despite the fact that I didn't purchase the car that day, she wasn't overbearing with me and trying to persuade me as most sales people would do. She knew exactly when I was planning to buy a car and she was so patient to wait for that right moment. Because of these special qualities she possesses, I couldn't stop thinking about her and the Mini while I was away on my three week vacation in Asia! As soon as I returned back to Los Angeles, my first caller the following day was from beautiful "Jasmine"!!! At that moment I knew that it is my DESTINY to make this dream come true! It's been almost a month now since I purchased my new car at the Bob Smith's Mini Cooper dealership in Calabasas. So far I have been feeling so "heavenly" every time I drive this cute Mini car. It's so amazing how the Mini runs so smoothly on the freeway like I'm floating and handles very well especially thru the canyon roads. It feels totally solid and I feel very safe inside it. Plus the best thing that I ever gained from this purchase is that I look even younger, hotter and sexier driving in it that I'm getting a lot of young guys checking me out I have driven it around the city and to Malibu and as far as Rialto and now planning to drive it to Huntington Beach this Labor Day weekend. I just really love this car so much!!! So for those who are very determined and enthusiastic in owning a Mini car, I highly recommend to drop by the Bob Smith Mini dealership in Calabasas and look for "Jasmine" (Alexis Mata) who had given me first class treatment and service from start to finish.I can assure you that you'll drive out not only totally contented dealing with "Jasmine" (Alexis Mata) but also always feeling so "heavenly joyful" !!!!
Decided to go check out the MINI'S, to just look and, Curt wanted to see how much room he would have getting in and out. Scout(Our havanese dog) just happy to go along. Cars so beautiful and comfortable too. Introduced to rockstar and let me tell you that he is. WOW so I tell him what I really want. ROCKSTAR informs my husband he has this 2016 exec owned and good price to boot. DONE DEAL!!!! The best part is the driving lesson he gave me. Another WOW!! Paddle shifting a blast. And I got it. Such a good time buying a car. GO SEE THE ROCKSTAR.
I never write Yelp reviews but feel compelled to share my fabulous experience! I highly recommended BRITTANY with Bob Smith Mini in Calabasas--she was absolutely wonderful!! Firstly, she chose the perfect car for me to test drive (the car I ended up taking home in the end- it was like she knew exactly what I wanted without ever meeting me!) She was knowledgeable, attentive, friendly, it felt like she was my personal advocate in getting the best deal possible! She told me to visit her/contact her anytime for questions. If you decide on a Mini, do yourself a favor and call Brittany! You'll leave with a smile on your face and your dream car waiting! THANK YOU SO MUCH BRITTANY!!!
I enjoyed my salesman "Rockstar" who was quite the character and encouraged me to test drive my Mini to the hilt. I appreciated Julia who was called in during the finance portion of my buy to reconcile a discrepancy I brought to their attention. I'm looking forward to the service relationship I will surely develop with the associates at the Mini Calabasas dealership since I leased my Cooper
Josh was great. He kept me informed. The service was done in a timely manner. Great experience.
Thanks to Andre, Taylor, Wayne and Karen. My daughter loving her new Mini!
We traveled here to look---only. U know to see how the mini cars up front look. Very nice, able to sit in the seats. And they are very comfortable and totally adjustable, driver and passenger. We met salesman named robert rockstar justis. And that he is!!!! You want a mini then you diffently need rockstar, he will make it all come true!! Pre owned sale price more incredible then you can imagine. Now the hands on driver's lesson from the rockstar(because he raced) for paddle shifting sooo much fun I get it!! Well the beautiful countryman is in the garage. WHAT A DEAL. THANK YOU SO MUCH ROCKSTAR!!!!
Leave Us A Review