Customer Testimonials

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Edmunds Mar 12, 2019
 

My experience at Bob Smith Mini was fantastic. Darlene and Chris were genuine, informative, patient, and fun! I’m grateful to have been helped by them - and I LOVE my new Mini!!!Read more

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Google Mar 12, 2019
 
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Yelp Mar 3, 2019
 

Just like my new Mini Cooper S, dealing with Arya and Drew was pure fun and joy!  Easiest car lease transaction I've ever had.  Amazing customer service-Arya is incredibly knowledgeable,  pays close attention to what's important to you, and goes out of his way to give exceptional and fun experience.  Got to go now to motor on in my new car!

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Yelp Feb 28, 2019
 

Darlene at Bob Smith Mini is quite frankly one of the sweetest people I've ever had the pleasure of NOT meeting!  Let me explain.  I leased a Mini Clubman for my wife from Bob Smith.  We've since moved to the Phoenix area and the three-year lease came due.  Well, I went to a local dealer and they tried to tack on some inexplicable fees that added up to about 3K!  Not to mention they tried to get us into a new Mini on the spot.  And not surprisingly followed up quite incessantly!  Well, we love the Clubman and after 3 years it had only 9200 miles on it.  I called Bob Smith only to learn that my rep had moved on.  Darlene answered and I must admit I have rarely talked to someone -- if ever -- who sounded so genuinely friendly and sincere.  I immediately felt like we were friends!   And I consider myself a strict judge of character.  Darlene made some suggestions and offered to investigate further.  As it turned out, she learned that I could simply call the Lease company and ask them directly to finance the Mini as the lease was just about over.  I did exactly that and got a wonderful loan agreement with Mini!!   And didn't have a 3K incidental fee on top of everything!  I would have not known had it not been for Darlene!!!  Thank you Darlene!!  And keep on being so sweet and sincere!!  And dedicated!!

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Google Feb 28, 2019
 

Darlene at Bob Smith Mini is quite frankly one of the sweetest people I’ve ever had the pleasure of NOT meeting! Let me explain. I leased a Mini Clubman for my wife from Bob Smith. We’ve since moved to the Phoenix area and the three-year lease came due. Well, I went to a local dealer and they tried to tack on some inexplicable fees that added up to about 3K! Not to mention they tried to get us into a new Mini on the spot. And not surprisingly followed up quite incessantly! Well, we love the Clubman and after 3 years it had only 9200 miles on it. I called Bob Smith only to learn that my rep had moved on. Darlene answered and I must admit I have rarely talked to someone — if ever — who sounded so genuinely friendly and sincere. I immediately felt like we were friends! And I consider myself a strict judge of character. Darlene made some suggestions and offered to investigate further. As it turned out, she learned that I could simply call the Lease company and ask them directly to finance the Mini as the lease was just about over. I did exactly that and got a wonderful loan agreement with Mini!! And didn’t have a 3K incidental fee on top of everything! I would have not known had it not been for Darlene!!! Thank you Darlene!! And keep on being so sweet and sincere!! And dedicated!!

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Yelp Feb 26, 2019
 

World class service. I came in last Friday night after work to look at a new Mini Copper Convertible. I first made an appointment on their website and was immediately contacted by sales associate Darlene.  We in contact throughout the day by text message which is very convenient for me.  I stopped in around 7pm and was offered coffee or a soda. Darlene had the car ready for me to hop into for a test drive. We took it for a spin up Parkway Calabasas and I was so please with the car's performance. When we got back to the dealer I told Darlene and Drew how much I wanted to put down and the monthly payments that would work for me. Seconds later they had a deal for me that was perfect! Within an hour and a half I was driving home in my brand new car! I knew they closed at 8, and I apologized to them for staying late for me.  They were very happy to oblige. They wanted to make sure I left very happy and complete. Darlene has followed up with me in the following days to ensure my happiness. If you are in the market for a new Mini, come to Bob Smith in Calabasas. Ask for Darlene.

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Yelp Feb 21, 2019
 

I have been for over 20 years a Bob Smith BMW customer with John Burch, so when my daughter this month wanted a Mini I went directly to Bob Smith Mini given I know the excellent level of service by Bob Smith.  Within short time Sales Persons Drew and Arya allocated for me a great 2011 Mini with little miles on (only 9,400). I went in, within 30 minutes I got a great deal worked out for me by Arya and finalized promptly by the manager Chris. Then, Karen in finance got us a wonderful extended 5 year warranty and I got a great car to surprise my daughter with that evening. Being an older car, even with low miles, with Arya & Chris help I got a great deal on the maintenance service by Nicole and new set of tires and other accessories by Denise. Special thanks to all the team at Bob Smith Mini ( Drew, Arya, Chris, Karen, Nicole and Denise.  You all are the best.

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Google Feb 14, 2019
 

Nicole is great! she's honest and helpful.

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Google Jan 26, 2019
 
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Google Jan 22, 2019
 

I cannot tell you how much I enjoyed working with Arya And Chris. They both are very warm and were so kind and helpful to me. It was a very difficult time for me and it was wonderful do you have two gentlemen working with me. Arya has continued working with me and showing me what to do and how everything works in my new car

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