This was the summer that everything went wrong with my Mini, in June I had to have the coolant system replaced, and in July I had to replace my clutch and then a week later my power steering motor went out. My Mini has 110,000 miles on it and I know things start to go wrong but on a teachers salary my funds are limited. The Dealer closest to me was unfriendly and quoted me an outrageous price so I called Josh at Bob Smith Mini and he worked hard to get me a good price. Josh was kind and he got my car in right away and the price was the best around. I will never go anywhere but Bob Smith Mini for my car repairs!
I just leased my third Mini, and the previous two have been lovingly taken care of by Bob Smith. The atmosphere is happy, friendly, and comfortable. I actually take a day off so I can continue to have carefree servicing for my vehicle. I recently met my new service manager, Kenny and I know the high quality of care will continue. Thank you Sue Bolger for your friendship, your humor, your compassion, and most of all, your knowledge.
Outstanding experience in the service department by Josh Gates. I purchased a used Mini from CarMax after having to downsize from my beautiful BMW X5. I had a few concerns and wanted the vehicle thoroughly checked in case I needed to return it. (I was also experiencing a little buyers remorse). From making my initial appointment to my arrival at the dealership, Josh put my concerns at ease and went the extra mile to ensure he answered every question as well as provide additional information I wouldn't think to ask. He also took the time to show me how all of the key features worked on the car even though I didn't purchase the vehicle from Bob Smith. I am in LOVE with my new Mini. One look at the amazing new models on the sales floor and I know for sure that I will make my next purchase from Bob Smith, since Josh proved that you really can get outstanding service after the sale!
Best sales, service, repairs and management teams! Been dealing with BSM since 2005, no complaints!
I had browsed this MINI lot about a year ago, but was helped by a condescending wild hair, crazy looking, older salesman. The experience left a bad taste in my mouth about this dealership, but living in Woodland Hills, I wanted a dealer close. I cruised the lot before 10am on a Sunday as to not encounter "crazy man" again. I decided that I wanted to test drive, so I waited for the dealership to open. I saw a woman drive up in her MINI and I approached her as she was getting out and asked if I could be helped by anyone other than "crazy man". Turned out to be a great decision to wait and get help from someone else. Alexis Mata helped me, she was the woman on the street I approached. She is WONDERFUL. She let me test drive as many MINI's as I wanted from the AWD to the vehicles upstairs. There was zero pressure with Alexis, and I ended up leaving the dealership with some things to "think" about. Several days later I emailed Alexis and asked if the "deal" was still available. She spoke with her manager and got right back to me. This was particularly amazing to me because Alexis was on vacation that day at her nieces graduation. Alexis took the time to look at her work email, and to respond to me. The next day I sent her all my information so all I had to do was sign on the dotted line in finance. Alexis had my car washed and waiting for me when I was done in finance. Alexis took as much time as I need to go over every option the vehicle has and make sure I understood how to work it. She even paired my iPhone for me 🙂 I absolutely LOVE my 2017 MINI Clubman S. Alexis was right, I may never go back to any other vehicle other than a MINI again. If you are in the market for a MINI, go see Alexis Mata. She is worth the wait and and made the process so easy. As for the Clubman S, I love it. It is fun to drive, has some pep, and the barn doors are not only adorable, they are quite functional.
They always take great care of my car and Josh, my service advisor is the best!
Bob Smith has always been very good to me they took my car in and are helping me with all the recalls...
Great service, friendly and knowledgeable. I am very happy with my new mini and would recommend anyone shopping for one to come to Bob Smith, all the staff were fantastic.
I just leased a brand new 2017 Mini Cooper S here and the experience couldn't have been any smoother. Upon arriving st the lot I was introduced to Alexis who immediately asked if I needed any help and let me browse the lot with zero pressure. Over the next several days she found my perfect car and even came in on a holiday to make sure I was taken care of. Easiest car purchase ever. She even reached out several times afterwards to make sure I didn't have any questions and made sure I was happy. If you're looking for a Mini, go see Alexis!
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