Great service! Friendly staff and always very helpful. Made sure I got my car back in the time frame I needed with no problem. I have one happy mini!
My wife and I just bought 2 Minis from them last week -- a 2019 Hardtop S and a fully loaded 2019 JCW. That makes 6 Minis for us from this particular dealership. It's always a pleasant experience. They don't bullcarp you or blow smoke. No 4-Square sheets and pressure to sign your initials on offers that expire at midnight. They give you a price and show you their math. Straight up. Will return for Mini #7.
Best mini service in Los Angeles. Always friendly service associates, clean new loaner cars.
Lorenzo, in the service area of this dealership, was wonderful! He was so knowledgeable and accommodating to my every need! I will definitely return!
This was our first visit to Bob Smith, and they have earned our loyalty. Everyone was extremely friendly and competent. They have an efficient system so that from the moment you arrive until you pick up your car, you never wait. And to top it off, their space is beautiful. I dropped off my car but almost wished I was waiting for it so I could enjoy the amenities for a while!
I got my first Mini from Bob Smith after visiting different dealerships, nothing compares to the customer service you get from the employees here, Darren & Drew were awesome and very helpful in finding the exact details I was looking for in a Mini Cooper. Definitely would recommend anyone interested to visit this location they actually make the process of getting a new car painless and fun.
I brought my Mini roadster to get checked out about a problem with the air conditioning and they fixed the issue but it was still reoccurring so I had to schedule another visit and this time I was taken care of by Christina Langosh and she asked the service tech Michael to help diagnose the problem and they had my car in service for about an hour as I waited. I spent the entire time chatting with Darren the salesmen on the sales floor and I felt that the service and the people I met ( I also met the sales Manager) were top notch and very pleasant and I will be bringing my car back in the future. Thanks for fixing the problem and being so kind!
I recently went to Bob Smith Mini/BMW to return a lease and look at what they offered. After having terrible experiences (yes, plural) at Center BMW, I was apprehensive. I was greeted by Chris, the mini sales manager and another really nice salesmen named Miklos/Mickey. They went above and beyond to show me realistic options in my price range, they were patient in answering all my questions, and they even spent an extra day finding me a Countryman that fit all my criteria. The experience buying a car with them was wonderful, honest and easy. Unlike any other dealership, I didn't feel like it was just about a sale. They really make you feel welcome and at ease. I won't lease anywhere else in the future!!
Leave Us A Review