Bob Smith MINI
24500 Calabasas Rd, Calabasas CA 91302 • Toll Free: (877) 216-5721 • Service: (877) 216-5721
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.7
  •   5.0
    "My salesman was Scotty Bem. My experience with him was exceptional!!! He's incredibly kind and professional! I initially test drove a convertible basic mini and wasn't thrilled with the ride. I was about to leave when Scotty suggested I test drive the "step up". Coming from a fully loaded Lexus I wanted something similar in luxury. The moment I went out in the "S" I could feel the difference. I also loved the Harmon Karden sound system and all the other fun things the car offered. I knew instantly this was my car! Scotty quickly, and completely without pressure, prepared the car, hand delivered me warmly to financing and made the whole experience SENSATIONAL!! I would absolutely recommend Bob Smith and Scotty Bem to all my family and friends!! I am such a proud owner of a mini, I have a feeling I'll be in the family for life! Thank you Scotty Bem for making this purchase such a pleasurable one!"   –   Heidi H., Pacific Palisades, CA Feb 13, 2012
  •   4.0
    "only one negative comment. what brought me into dealer was national ad for $249 lease program. i was told cars were hot and that would mean a discount on cars which bob smith was not going to do. so i had to pay a premium to what mini advirtised. very happy with car and sales rep ,very disappointed in bait and switch."   –   Robert L., Malibu, CA Feb 7, 2012
  •   5.0
    "Overall experience was great! I'm very impressed."   –   Tessa P., Malibu, CA Feb 7, 2012
  •   5.0
    "Robert was excellent"   –   Garth K., Moorpark, CA Feb 7, 2012
  •   5.0
    "I love driviewng my mini it makes me smile"   –   Derek A., West Hills, CA Feb 2, 2012
  •   5.0
      –   Elliott H., Los Angeles, CA Jan 31, 2012
  •   5.0
      –   Sarah W., Thousand Oaks, CA Jan 29, 2012
  •   5.0
      –   Kristina J., Bakersfield, CA Jan 26, 2012
  •   5.0
      –   Maritess C., West Hills, CA Jan 25, 2012
  •   5.0
      –   Garine G., Studio City, CA Jan 22, 2012
  •   5.0
      –   Christopher S., Moorpark, CA Jan 21, 2012
  •   5.0
      –   Kristofer E., Palmdale, CA Jan 21, 2012
  •   1.5
    "Very straight forward and a non pressure sales deal."   –   Daria C., Sherman Oaks, CA Jan 20, 2012
  •   5.0
      –   Joann Y., Oak View, CA Jan 19, 2012
  •   5.0
    "Lori K made this purchase an outstanding experience with her professionalism and enthusiasm. Everyone involved was top-notch!"   –   William D., Pacific Palisades, CA Jan 18, 2012
  •   2.0
    "I would HIGHLY recommend that any future Mini Owners NOT to take a night time delivery. Had it been light out, I might have noticed the 2" Slash in the Leather Dash, 1" Scratch on the Navigation Screen, Sharpie Marking within the Emergency Break Housing or maybe even notice that the Wheel Air Caps were all missing. WARNING: I purchased my Mini on 1/2/12 but NONE of the items have been corrected by BMW yet."   –   Becki B., Valencia, CA Jan 17, 2012
  •   5.0
      –   Jessie T., VALENCIA, CA Jan 17, 2012
  •   5.0
      –   MINI Owner, Tarzana, CA Jan 16, 2012
  •   4.0
    "Securing financing was very frustrating. The requirements for a cosigner weren't addressed and then we were told we were not approved, after having been told we were approved. Also, as I was only financing the minimum amount, that should have been taken into consideration. Everybody assumed we were financing the bulk of the car price."   –   Carissa M., Camarillo, CA Jan 16, 2012
  •   5.0
      –   Dee M., Calabasas, CA Jan 14, 2012
  •   5.0
      –   Sousan B., Woodland Hills, CA Jan 12, 2012
  •   5.0
      –   Deborah B., Camarillo, CA Jan 11, 2012
  •   5.0
      –   MINI Owner, Santa Monica, CA Jan 10, 2012
  •   5.0
      –   MINI Owner, Los Angeles, CA Jan 9, 2012
  •   5.0
    "This was the first time I had leased a new vehicle on my own (with the support of my roommate). Scotty Bem made the entire process very easy and hassle free. He took the time to explain all the options available to me as I am on a very restricted budget. Scotty showed me three different types of vehicles all with in my price range. Scotty was very patient as he explained the differences with in each model and was always willing to answer any questions I had. During the test drive, Scotty explained to me all the great features Mini Cooper could offer. While waiting on the final sales decisions, Scotty continued to inform me of all the great benefits of leasing a Mini Cooper. This was the best car experience I have ever had! I was immediately at ease when entering the dealership and felt no pressure or ever felt hassled (the stereotypical car dealership experience). Upon leaving, my roommate even stated when the time came for him to look for a new car, he would be calling Scotty."   –   Stacey S., Sherman Oaks, CA Jan 9, 2012
  •   4.5
    "Mini Cooper had a big test drive promotion on the new 2012 Mini's including the new sport coupes back in October 2011. A friend and I made reservations on line through Mini USA to come to Bob Smith and test drive the models of our indicated choice, a Sport Coupe S and Works Coupe S choice. We made our reservations for 9am on the advertised Bob Smith Demo Day Saturday - expecting a Mini USA factory big rig to be at Bob Smith with all the cars.... We arrived at the appointed 9am time for out test drive and there were no sales people in the Bob Smith department, no selection of cars to test drive, and all reservations had been lost. I had to wait 1 1/2 hours to be able to take a very short 5 minute drive in the only available Sport Coupe S, with no Works S models available to compare and possibly buy. Meanwhile, my friend had grown impatient and left at 9:30 waiting 30 minutes. Lucky for Bob Smith i did come with the intent of buying a new 2012 Sport Coupe S to replace my previously purchased Bob Smith 2004 Coupe S and take advantage of the $750 discount offer by Mini USA for the promotion."   –   James G., Woodland Hills, CA Jan 9, 2012
  •   5.0
      –   Peter E., Thousand Oaks, CA Jan 9, 2012
  •   4.5
      –   MINI Owner, Thousand Oaks, CA Jan 8, 2012
  •   5.0
      –   Jacqueline F., Woodland Hills, CA Jan 7, 2012
  •   5.0
      –   MINI Owner, Simi Valley, CA Dec 31, 2011
  •   5.0
    "Angela O."   –   Angela O., Westlake Village, CA Dec 27, 2011
  •   5.0
      –   Alexandre R., Newport Coast, CA Dec 24, 2011
  •   5.0
      –   MINI Owner, Pacific Palisades, CA Dec 21, 2011
  •   5.0
      –   Susan Y., Westlake Village, CA Dec 20, 2011
  •   5.0
      –   Christopher A., Simi Valley, CA Dec 15, 2011
  •   4.5
      –   MINI Owner, Calabasas, CA Dec 15, 2011
  •   5.0
    "I've never been so relaxed buying a car. Great experience!"   –   MINI Owner, Culver City, CA Dec 14, 2011
  •   5.0
    "Lori was awesome. My dad absolutely fell in love with her and decided we were lucky to work with her. I agreed. Everyone was very helpful. My 91 year old dad was low on blood sugar and the sales office provided me with a lift to the supermarket while the paperwork was waiting to process. It was a nice thing to do. Also Lori spent a lot of time going over everything with me. She even helped me a few days later with my Satellite XM, spending time with me until it worked. She was very helpful and happy to do it."   –   Sue D., Woodland Hills, CA Dec 13, 2011
  •   4.0
    "Knowledgable and friendly. Ready to make deals if you are ready."   –   Mark and Gail P., Van Nuys, CA Dec 12, 2011
  •   5.0
      –   Wendy D., Valencia, CA Dec 12, 2011
  •   5.0
    "I had the great pleasure of working with Kirsten. She made my car buying experience so easy. There was no pressure and her and the Bob Smith MINI team took the extra step to ensure that I had the best loan possible. I would most definitely buy another car from Bob Smith MINI and will refer all of my friends and family who are interested."   –   Peter C., Valencia, CA Dec 11, 2011
  •   5.0
    "Our first visit to Bob Smith MINI was purely an impulse decision to look at the Cooper and possibly take one out for a test drive. The salesman was very low pressure and accommodating. He really made us feel welcome and answered all of our questions. In fact, we came back the very next day and leased our first MINI. I wouldn't say this was an impulse decision, but rather a reflection of the customer service we received."   –   Vincent G., Thousand Oaks, CA Dec 10, 2011
  •   4.5
    "Natalie Medina was an absolute delight to deal with during the purchase process. This is the first new car I have owned in the last 10 years. Normally I shy away from the new car purchase experience at dealerships but this time I was pleasantly surprised at how easy and enjoyable Natalie made every step of the process."   –   Leighton T., Malibu, CA Dec 10, 2011
  •   5.0
      –   Judy F., Los Angeles, CA Dec 7, 2011
  •   5.0
      –   John A., Northridge, CA Dec 7, 2011
  •   5.0
      –   MINI Owner, Ojai, CA Dec 3, 2011
  •   5.0
      –   Skye H., Malibu, CA Nov 27, 2011
  •   4.0
      –   G K., Agoura Hills, CA Nov 26, 2011
Service Rating 4.6
  •   5.0
      –   Frank M., Thousand Oaks, CA Feb 18, 2012
  •   4.0
      –   MINI Owner, Westlake Village, CA Feb 18, 2012
  •   4.5
    "No comments"   –   MINI Owner, Santa Barbara, CA Feb 18, 2012
  •   5.0
      –   Gerardo A., Bellflower, CA Feb 18, 2012
  •   5.0
    "none"   –   MINI Owner, Santa Rosa Valley, CA Feb 17, 2012
  •   5.0
    "Sue was fantastic as usual. She was able to get me in and out within 1.5 hours so that I didn't have to take a rental car and waste my time driving back and forth. Needless to say, the team was pleasant as usual."   –   Ruby S., Sherman Oaks, CA Feb 17, 2012
  •   5.0
      –   Sarah L., Los Angeles, CA Feb 17, 2012
  •   5.0
      –   Robert O., Camarillo, CA Feb 16, 2012
  •   5.0
      –   MINI Owner, Westlake Village, CA Feb 16, 2012
  •   2.0
    "This is very difficult for me I love this dealership and the have concerned skilled service personnel. I can not begin to explain how much Susan Bolger helped me to deal with a very difficult situtation with my vehicle between Her and Christine if they had not been a part of the Bob Smiths team I would have left this dealership with a horrible owner experience. Susan went tio bat fir me with Mini Engineers and was honest in her dealings. This evaluation will seem harch due to very poor QA and QI during Technian repairs. The other issue is at some point even with a great servic conciur team Service Managers need to know when to step in and assist in navigating difficult problem and let the customer know they're aware of the problems and concerns of the Coutomer."   –   Rene' A., ENCINO, CA Feb 16, 2012
  •   5.0
    "sue is THE BEST!! has always gone above and beyond to make car service experience good!! I'm always impressed with her professionalism, knowledge, friendliness and understanding!! ...... (she should get a raise!!) we just love her!!"   –   Megan S., Ventura, CA Feb 15, 2012
  •   4.5
      –   Beverly B., Westlake Village, CA Feb 15, 2012
  •   5.0
      –   David S., Thousand Oaks, CA Feb 15, 2012
  •   5.0
    "All of the service advisors and staff are truly excellent to work with. I very much appreciate their helpful, friendly, make me feel at home attitude."   –   Paula M., Oxnard, CA Feb 15, 2012
  •   5.0
      –   M., Santa Barbara, CA Feb 15, 2012
  •   5.0
    "All your service advisors are very helpful and I would give them all a 10!!!!!!!!!!!!!"   –   Linda D., SANTA CLARITA, CA Feb 15, 2012
  •   4.5
      –   Peter T., Oak Park, CA Feb 14, 2012
  •   5.0
      –   Sara E., Thousand Oaks, CA Feb 13, 2012
  •   5.0
    "Service Advisor Christina is an excellent representative for your company."   –   Morris J A., Tarzana, CA Feb 13, 2012
  •   5.0
      –   Dana L., STUDIO CITY, CA Feb 13, 2012
  •   4.5
    "It took just a tad longer than we anticipated."   –   Melodie M., Valencia, CA Feb 13, 2012
  •   5.0
      –   Allan M., WOODLAND HILLS, CA Feb 13, 2012
  •   5.0
      –   MINI Owner, Westlake Village, CA Feb 12, 2012
  •   5.0
      –   Patrick S., MOORPARK, CA Feb 12, 2012
  •   5.0
      –   Joy F., Granada Hills, CA Feb 12, 2012
  •   5.0
      –   MINI Owner, Sherman Oaks, CA Feb 12, 2012
  •   5.0
      –   Ryan K., Calabasas, CA Feb 12, 2012
  •   5.0
    "Greg was awesome and very patient. We test drove 3 different cars to make sure I was getting the one I really liked. I highly recommend him and this dealership to other customers. They gave me the best price in the market too."   –   ., , Feb 12, 2012
  •   5.0
      –   MINI Owner, Calabasas, CA Feb 11, 2012
  •   5.0
      –   Adam D., Pacific Palisades, CA Feb 11, 2012
  •   3.0
    "3 hours wait time for service check only w/ no work done is too long. Also, even though I called for an appointment, a week prior, my appointment had not been recorded."   –   MINI Owner, Castaic, CA Feb 10, 2012
  •   5.0
      –   Michael T., Granada Hills, CA Feb 10, 2012
  •   2.5
      –   Michael S., Santa Maria, CA Feb 9, 2012
  •   5.0
      –   David M., Simi Valley, CA Feb 9, 2012
  •   4.5
      –   Stephanie G., Camarillo, CA Feb 9, 2012
  •   4.5
      –   Gay W., Woodland Hills, CA Feb 9, 2012
  •   5.0
      –   MINI Owner, Pacific Palisades, CA Feb 8, 2012
  •   5.0
      –   Allen C., Northridge, CA Feb 8, 2012
  •   4.5
      –   Laura M., Westlake Village, CA Feb 8, 2012
  •   4.5
      –   Karen V., Canoga Park, CA Feb 6, 2012
  •   5.0
      –   Jacob C., SIMI VALLEY, CA Feb 6, 2012
  •   4.5
      –   Gary B., Oak Park, CA Feb 6, 2012
  •   5.0
      –   MINI Owner, Oak Park, CA Feb 6, 2012
  •   5.0
    "i look forward to getting more cars with bob smith"   –   MINI Owner, Bell Canyon, CA Feb 6, 2012
  •   5.0
      –   Karen L., Tarzana, CA Feb 5, 2012
  •   5.0
      –   MINI Owner, Newbury Park, CA Feb 5, 2012
  •   4.5
      –   MINI Owner, Santa Rosa Valley, CA Feb 5, 2012
  •   5.0
      –   Holly A., Agoura Hills, CA Feb 4, 2012
  •   5.0
      –   MINI Owner, Agoura Hills, CA Feb 4, 2012
  •   5.0
    "Josh Gates was extremely helpful....certainly a credit to your organization."   –   Robert D., Port Hueneme, CA Feb 4, 2012
  •   1.5
    "I have left several messages with Christina and at least 2 messages with you personally Alysha explaining my dissatisfaction and you have not returned my call. Sue called me yesterday and left a message however did not explain why I was charged 2 1/2 times more at over $500 for an alignment than I was charged for 2 other alignments done in the last 9 months and less than 5400 miles at BMV Irvine."   –   Frederic T., Malibu, CA Feb 4, 2012
  •   4.5
      –   MINI Owner, Los Angeles, CA Feb 3, 2012
  •   4.5
      –   Ali Z., Pacific Palisades, CA Feb 3, 2012
  •   5.0
      –   MINI Owner, Pacific Palisades, CA Feb 3, 2012
  •   5.0
      –   MINI Owner, Agoura Hills, CA Feb 3, 2012
  •   5.0
    "Sue is amazing. you are lucky to have such an excellent employee."   –   Felice P., Los Angeles, CA Feb 2, 2012
  •   5.0
      –   Lori S., Northridge, CA Feb 2, 2012
  •   5.0
    ":)"   –   Kassandra H., OJAI, CA Feb 2, 2012
  •   4.5
      –   MINI Owner, Simi Valley, CA Feb 2, 2012
  •   4.0
      –   MINI Owner, Santa Barbara, CA Feb 2, 2012
  •   5.0
    "The exceptional treatment that I got from the service advisor Christina Langosh and Megan make my visit a pleasant one. Thank you!"   –   Ana A., Northridge, CA Feb 1, 2012
  •   4.5
      –   MINI Owner, Ventura, CA Jan 30, 2012
  •   4.5
      –   ., , Jan 30, 2012
  •   5.0
      –   Carmine S., Santa Barbara, CA Jan 30, 2012
  •   5.0
      –   Lyndsey B., Thousand Oaks, CA Jan 30, 2012
  •   5.0
      –   Chelsea P., Chatsworth, CA Jan 30, 2012
  •   5.0
    "Gilbert from Parts, and Christina from the Mini service desk were extremely helpful and made my experience worth coming back to."   –   Corey S., Santa Clarita, CA Jan 30, 2012
  •   5.0
      –   David W., STUDIO CITY, CA Jan 30, 2012
  •   4.5
      –   MINI Owner, Calabasas, CA Jan 30, 2012
  •   5.0
      –   Claire H., SHERMAN OAKS, CA Jan 29, 2012
  •   4.5
      –   MINI Owner, Beverly Hills, CA Jan 29, 2012
  •   4.5
      –   Marvin R., Westlake Village, CA Jan 29, 2012
  •   5.0
      –   MINI Owner, Newbury Park, CA Jan 29, 2012
  •   5.0
      –   MINI Owner, Calabasas, CA Jan 28, 2012
  •   5.0
      –   Robert (jeff) G., Topanga, CA Jan 28, 2012
  •   5.0
      –   Jay F., Oak Park, CA Jan 28, 2012
  •   4.5
      –   Michael C., Santa Barbara, CA Jan 28, 2012
  •   1.5
    "I wish I would have read the reviews on yelp before I brought my mini to Bob Smith for service. The reviews about terrible service and being charged an outrageous amount of money are completely accurate. The experience I had at Bob Smith is making me reconsider buying another Mini in the future."   –   MINI Owner, Thousand Oaks, CA Jan 27, 2012
  •   5.0
      –   Casey M., Woodland Hills, CA Jan 27, 2012
  •   4.5
      –   MINI Owner, Westlake Village, CA Jan 27, 2012
  •   5.0
      –   MINI Owner, Calabasas, CA Jan 27, 2012
  •   5.0
    "Sue was great, very helpful."   –   Jj T., Camarillo, CA Jan 27, 2012
  •   5.0
      –   MINI Owner, NORTH HOLLYWOOD, CA Jan 26, 2012
  •   5.0
      –   MINI Owner, SANTA MONICA, CA Jan 26, 2012
  •   4.0
      –   MINI Owner, WOODLAND HILLS, CA Jan 26, 2012
  •   5.0
      –   Valecia P., Los Angeles, CA Jan 26, 2012
  •   5.0
      –   Abraham O., Moorpark, CA Jan 26, 2012
  •   4.5
    "Always great - but the headlight replacement warning light is still on - he warned me that may happen but now I have to come back again? not sure - please advise - DD"   –   Dean D., Oak Park, CA Jan 26, 2012
  •   5.0
      –   Jian L., Northridge, CA Jan 26, 2012
  •   5.0
      –   Maryam P., Reseda, CA Jan 25, 2012
  •   5.0
    "Everyone was wonderful and I had left my cell phone in the alternative BMW and the assistant even tracked me down and made sure I got it back immediately. They are great there!"   –   Jean F., Ventura, CA Jan 25, 2012
  •   5.0
      –   Camea K., Los Angeles, CA Jan 23, 2012
  •   5.0
    "Service was fantastic, and my mini was returned in tiptop shape, sparkling clean. Thanks Bob Smith Mini! And thanks josh!"   –   Hana L., Chatsworth, CA Jan 23, 2012
  •   5.0
      –   Nancy O., N Las Vegas, NV Jan 22, 2012
  •   5.0
      –   Hossein T., Woodland Hills, CA Jan 22, 2012
  •   2.0
    "we dropped off the car to have a left rear tire repaired and have a service engine light reset. We were informed that our rear wheel was bent and would need to be replaced. Total cost for that service was over $1000. On driving the car home, it did not drive well. The next morning the right front tire was completely flat and the car was undrivable - we were informed that the valve on the tire was defective or missing. We had to have the car towed to the dealership where we had to pay for another tire! This tire was fine when we dropped off the car. Although we did not have to pay the full price for a new tire, I feel as though an error at dealership resulting in the tire getting flat and being damaged. In fact, the day before we brought the car in the first time, we had all the tires checked and the only one with a problme was the rear tire. I feel as though we paid for your mistake. Our service advisor was a nice person and dealt with us well but we, as customers, have no way of knowing what exactly took place inside your shop that resulted in our front tire issue, yet we have to pay no matter what. I would less inclined to bring the car in in the future, especially for any issues relating to tires and wheels. there are many other places to take the car for those issues and in the future I would go elsewhere"   –   MINI Owner, Pacific Palisades, CA Jan 22, 2012
  •   5.0
      –   Debra S., Valencia, CA Jan 21, 2012
  •   4.0
      –   Connie L., CULVER CITY, CA Jan 21, 2012
  •   5.0
      –   Olga B., Simi Valley, CA Jan 20, 2012
  •   5.0
      –   Gregg A., Thousand Oaks, CA Jan 20, 2012
  •   5.0
      –   MINI Owner, West Hills, CA Jan 20, 2012
  •   4.5
      –   David H., Lancaster, CA Jan 20, 2012
  •   5.0
    "Everything ran very smoothly."   –   Anna F., Reseda, CA Jan 20, 2012
  •   5.0
      –   Sheri S., Oxnard, CA Jan 20, 2012
  •   4.5
      –   Harry L., Simi Valley, CA Jan 19, 2012
  •   4.5
    "Need clearer directions on where to park for Mini Service. When I was shown where to park I ended up blocking a customer in that left a few minutes later, but not without some close maneuvering to my vehicle. Luckily one of the techs came out and placed the car in neutral and rolled it back! Need clearer parking area for service!!!"   –   Wayne H., Valencia, CA Jan 19, 2012
  •   5.0
      –   Leo A., Thousand Oaks, CA Jan 19, 2012
  •   4.5
      –   Ed M., Calabasas, CA Jan 19, 2012
  •   4.5
    "amazingly fast, compared to other mini dealer."   –   MINI Owner, Acton, CA Jan 19, 2012
  •   5.0
    "Sue Bolger at Bob Smith Calabasas is an excellent service advisor and ALWAYS looks out for her customers. Incredible service from her everytime"   –   John P., Malibu, CA Jan 18, 2012
  •   5.0
      –   Greg S., Venice, CA Jan 18, 2012
  •   5.0
      –   MINI Owner, Malibu, CA Jan 18, 2012
  •   5.0
    "Universal MINI could fix in FIVE attempts what you guys fixed in a single visit. You have my sincerest thanks."   –   MINI Owner, LOS ANGELES, CA Jan 18, 2012
  •   5.0
    "From the time I made my appointment online to the pick up after service, everything was exceptionally professional and to my complete satisfaction."   –   Nancy P., Camarillo, CA Jan 18, 2012
  •   5.0
      –   Lance W., Edwards, CA Jan 17, 2012
  •   4.0
      –   MINI Owner, Lake Balboa, CA Jan 17, 2012
  •   3.0
    "Took 45 minutes to check in my car...really? Two problems still exist "check gas cap" and slipping transmission."   –   MINI Owner, Westlake Village, CA Jan 17, 2012
  •   5.0
      –   Kristin A., Thousand Oaks, CA Jan 16, 2012
  •   5.0
      –   MINI Owner, Burbank, CA Jan 16, 2012
  •   5.0
      –   Luther K., Woodland Hills, CA Jan 16, 2012
  •   4.5
      –   MINI Owner, Thousand Oaks, CA Jan 16, 2012
  •   5.0
      –   MINI Owner, Oxnard, CA Jan 15, 2012
  •   5.0
      –   Scotty B., Woodland Hills, CA Jan 14, 2012
  •   5.0
    "Thank you!"   –   Ali M., Tarzana, CA Jan 14, 2012
  •   4.5
    "Efficient, helpful, friendly."   –   Elizabeth K., Newport Beach, CA Jan 13, 2012
  •   4.5
    "unsure about the tire alignment - see below"   –   MINI Owner, Santa Barbara, CA Jan 13, 2012
  •   5.0
    "Ms. Sue and your team did a great job from the start to the end im really going to miss you guys because my lease will end soon. thank you for the wonderful experience keep it up!!!!"   –   MINI Owner, Northridge, CA Jan 12, 2012
  •   5.0
      –   Drew H., TARZANA, CA Jan 12, 2012
  •   5.0
      –   MINI Owner, Valencia, CA Jan 12, 2012
  •   5.0
      –   MINI Owner, Woodland Hills, CA Jan 12, 2012
  •   4.5
      –   Stuart F., WESTLAKE VILLAGE, CA Jan 12, 2012
  •   5.0
    "Very good service."   –   Deborah L., Camarillo, CA Jan 11, 2012
  •   1.0
    "$145.00 to change oil & filter unacceptable!!!"   –   Chester S., Oak Park, CA Jan 8, 2012
  •   5.0
    "The dealership gave me an appointtment the same day I called, provided me with a new loaner car, and called me several times to let me know how the service was going. They treated my car like sending your child to a doctor. No waiting, no surprises, and they performed all service for free under warranty. I will be purchasing my next car at this dealership."   –   Sean O., Westlake Village, CA Jan 8, 2012
  •   4.5
    "I was very pleased with the work of the service advisor and with the actual work performed. I wish that the required parts had been in stock and that a loaner car had been made available since my car is under warranty and was in your facility for five days."   –   William K., Simi Valley, CA Jan 8, 2012
  •   4.0
      –   Shannon L., Ventura, CA Jan 7, 2012
  •   5.0
      –   Yvette O., Long beach, CA Jan 7, 2012
  •   5.0
      –   Camille M., Simi Valley, CA Jan 7, 2012
  •   5.0
      –   Anie N., Los Angeles, CA Jan 7, 2012
  •   5.0
      –   Angus M., Santa Barbara, CA Jan 6, 2012
  •   1.5
      –   MINI Owner, venice, CA Jan 6, 2012
  •   4.5
    "Very efficient with quick turn around with the vehicle service."   –   MINI Owner, Los Angeles, CA Jan 6, 2012
  •   5.0
      –   Ashley Z., Lake Sherwood, CA Jan 6, 2012
  •   5.0
      –   MINI Owner, Hidden Hills, CA Jan 3, 2012
  •   4.0
    "After several visits, the problem was finally fixed."   –   Lauretta B., Thousand Oaks, CA Jan 3, 2012
  •   5.0
      –   Manuela S., La Canada Flintridge, CA Jan 3, 2012
  •   5.0
    "Sue got the work done the same day; without an appointment even! Great work!"   –   MINI Owner, Oak Park, CA Jan 3, 2012
  •   3.5
      –   MINI Owner, Moorpark, CA Jan 3, 2012
  •   2.5
    "Car was delivered with engine light on and had to turn it back in."   –   Janice W., Northridge, CA Jan 3, 2012
  •   5.0
      –   MINI Owner, Topanga, CA Jan 3, 2012
  •   5.0
    "The woman in service was very helpful she took care of everything and more!!! If thats how service is done at Bob Smith I just might consider a Mini in my future! Doug Morrow (Simi Ford)"   –   ., , Jan 3, 2012
  •   5.0
      –   Rowena C., GRANADA HILLS, CA Jan 3, 2012
  •   5.0
      –   Alan K., Northridge, CA Jan 3, 2012
  •   5.0
      –   Scott W., Agoura Hills, CA Jan 3, 2012
  •   5.0
      –   MINI Owner, SHERMAN OAKS, CA Jan 3, 2012
  •   5.0
    "The MINI service department at Bob Smith Mini is very helpful and courteous. I live in Santa Barbara, CA and had to drive over and hour to reach the dealership. When I called to make the appointment, to my surprise the service representative on the phone asked if I would need a loaner car until my car was ready for pick-up. Also, the Mini foreman, Mike,was very knowledgeable about the 2012 Mini Cooper Model. He explained to my husband and me the problem concerning the over-sensitive car alarm (which was fixed promptly) and showed us how to disconnect the device temporarily if the problem persisted. Overall I am very pleased with the service I received at Bob Smith MINI. My sincere thanks to the service department and staff. M. Walker"   –   Melissa W., Santa Barbara, CA Jan 3, 2012
  •   5.0
      –   MINI Owner, Pacific Palisades, CA Jan 3, 2012
  •   4.0
      –   MINI Owner, Simi Valley, CA Jan 3, 2012
  •   1.0
    "Service took 8 hours, made multiple phone calls that were not returned, hassle over credit card, still have not received a phone call back regarding ordering a key replacement after leaving a message on Wednesday, the 21st, for Josh. Was mailed the wrong windshield wipers for replacement, after multiple phone calls to assure that the correct wipers would arrive. One disappointment after another."   –   Charles B., Santa Barbara, CA Dec 31, 2011
  •   5.0
      –   Riza C., Oxnard, CA Dec 31, 2011
  •   5.0
      –   Arthur C., West Hills, CA Dec 30, 2011
  •   5.0
      –   Sandy F., Valencia, CA Dec 30, 2011
  •   5.0
      –   Anthony H., Ojai, CA Dec 30, 2011
  •   5.0
      –   Patrick N., Camarillo, CA Dec 29, 2011
  •   4.5
      –   MINI Owner, Malibu, CA Dec 29, 2011
  •   5.0
      –   Sherry H., Westlake Village, CA Dec 29, 2011
  •   4.0
      –   MINI Owner, WOODLAND HILLS, CA Dec 29, 2011
  •   5.0
    "I always receive exceptional service from Bob Smith Mini. I am never disappointed and know my car is in good hands starting with the service representatives alll the way to the mechanics. Speical thanks to Ralph Rendina."   –   Cheryl F., Northridge, CA Dec 29, 2011
  •   4.0
      –   Mavis B., Thousand Oaks, CA Dec 29, 2011
  •   4.0
      –   MINI Owner, Camarillo, CA Dec 29, 2011
  •   5.0
    "Sue Bolger went beyond our expectations and provided excellent service."   –   Jane L., Reseda, CA Dec 29, 2011
  •   5.0
      –   Julie G., Calabasas, CA Dec 29, 2011
  •   5.0
    "Everyone at Bob Smith was wonderful and very helpful. I always look forward to the visit."   –   Chriscilla G., Northridge, CA Dec 29, 2011
  •   3.0
    "8 1/2 hours for scheduled maintenance and my car still says that next maintenance is due 12/2011."   –   MINI Owner, Oak Park, CA Dec 29, 2011
  •   5.0
      –   MINI Owner, Los Angeles, CA Dec 26, 2011
  •   5.0
      –   James M., Pismo Beach, CA Dec 24, 2011
  •   5.0
    "Everything went smoothly and timely. Thank you."   –   Stacy S., Thousand Oaks, CA Dec 24, 2011
  •   4.5
      –   Alison L., Encino, CA Dec 22, 2011
  •   5.0
      –   John A., SANTA BARBARA, CA Dec 22, 2011
  •   5.0
      –   Michelle F., Camarillo, CA Dec 22, 2011
  •   5.0
    "Sue is the best service advisor. Always a pleasure to come and have the mini serviced."   –   Laurie F., Beaumont, CA Dec 21, 2011
  •   5.0
      –   Denise P., Winnetka, CA Dec 21, 2011
  •   5.0
      –   Kathy S., Ventura, CA Dec 21, 2011
  •   5.0
      –   Steve Y., Cerritos, CA Dec 19, 2011
  •   5.0
      –   Beth B., Monte Nido, CA Dec 18, 2011
  •   5.0
    "Bob Smith's MINI service area is beyond belief in how they accomodate me, and we have Sue Bolger to thank!! Where would I be without her? I would be stuck on the side of the road with my 3 lb chihuahua!"   –   Howard G., Malibu, CA Dec 18, 2011
  •   4.0
      –   Darlene M., Malibu, CA Dec 17, 2011
  •   5.0
      –   ., , Dec 17, 2011
  •   5.0
    "quick service, kept me informed, friendly and helpful staff"   –   Cinthia A., Moorpark, CA Dec 16, 2011
  •   4.5
    "No complaints with the service, jsut the price for the service."   –   Karen B., SHERMAN OAKS, CA Dec 16, 2011
  •   5.0
      –   Gerald A., Palmdale, CA Dec 16, 2011
  •   5.0
      –   Oscar S., canyon country, CA Dec 15, 2011
  •   5.0
      –   MINI Owner, Canyon Lake, CA Dec 15, 2011
  •   5.0
      –   Amy S., Simi Valley, CA Dec 15, 2011
  •   5.0
      –   Jessica H., SANTA MONICA, CA Dec 15, 2011
  •   5.0
    "The advisers were were very helpful and very thorough. Very happy with the service I received!"   –   James Y., Simi Valley, CA Dec 15, 2011
  •   5.0
      –   Ricardo G., Northridge, CA Dec 15, 2011
  •   3.5
      –   MINI Owner, Sherman Oaks, CA Dec 15, 2011
  •   5.0
      –   Manuel V., Woodland Hills, CA Dec 15, 2011
  •   5.0
      –   Laura M., Porter Ranch, CA Dec 15, 2011
  •   4.5
      –   Kylene A., Woodland Hills, CA Dec 15, 2011
  •   4.5
      –   MINI Owner, Tyler, TX Dec 11, 2011
  •   5.0
      –   Cameron B., Valencia, CA Dec 11, 2011
  •   5.0
    "I hesitate to say I have come to expect it, but the service is second to none!"   –   Ian B., Northridge, CA Dec 10, 2011
  •   3.0
    "I really wanted information on what to do with my MINI when I move to the East Coast. The lady checking me in rolled her eyes and said she had no idea. She said I'd better check with a dealer out there."   –   Kimberly C., Ventura, CA Dec 10, 2011
  •   5.0
      –   MINI Owner, Moorpark, CA Dec 10, 2011
  •   5.0
      –   MINI Owner, Woodland Hills, CA Dec 10, 2011
  •   5.0
      –   Howard P., Los Angeles, CA Dec 10, 2011
  •   5.0
      –   Cemeron A., Malibu, CA Dec 9, 2011
  •   4.0
      –   Daisy K., VENTURA, CA Dec 9, 2011
  •   5.0
      –   MINI Owner, Summerland, CA Dec 9, 2011
  •   4.5
      –   Robert H., Santa Paula, CA Dec 9, 2011
  •   5.0
      –   Barry R., Ventura, CA Dec 9, 2011
  •   3.5
      –   MINI Owner, Calabasas, CA Dec 9, 2011
  •   5.0
      –   Chris S., Simi Valley, CA Dec 9, 2011
  •   5.0
    "Competent service, genuine interest in my being well-served. Happens every time. Congratulations!"   –   Mike A., Venice, CA Dec 8, 2011
  •   4.5
      –   Quinton Reed K., Malibu, CA Dec 8, 2011
  •   5.0
      –   David B., WOODLAND HILLS, CA Dec 7, 2011
  •   4.5
      –   MINI Owner, Santa Monica, CA Dec 7, 2011
  •   5.0
      –   Timothy M., Thousand Oaks, CA Dec 7, 2011
  •   5.0
      –   Zahra A., RESEDA, CA Dec 6, 2011
  •   5.0
      –   Pam G., Simi Valley, CA Dec 5, 2011
  •   4.0
    "Listed below"   –   MINI Owner, Camarillo, CA Dec 3, 2011
  •   4.0
      –   MINI Owner, Agoura, CA Dec 2, 2011
  •   4.0
      –   Lee J., Oak Park, CA Dec 2, 2011
  •   5.0
      –   Kelly P., Northridge, CA Dec 2, 2011
  •   5.0
    "As I am 2+ hr drive away from the nearest Mini dealer, service timing can be an issue. On short notice I was able to get an appointment at my desired time and though I was late arriving, the staff adjusted workload to get me in and out quickly. Couldn't have asked for better service!"   –   Richard M., Nipomo, CA Dec 2, 2011
  •   4.5
      –   Jacquelyn M., West Hills, CA Dec 2, 2011
  •   4.5
      –   Russell B., Calabasas, CA Nov 30, 2011
  •   5.0
    "Terrific service visit. I had a coolant leak and it was repaired in just a few hours."   –   MINI Owner, Thousand Oaks, CA Nov 30, 2011
  •   4.5
      –   MINI Owner, Oak Park, CA Nov 28, 2011
  •   5.0
      –   Luis C., Pacific Palisades, CA Nov 27, 2011
  •   5.0
      –   George C., Valencia, CA Nov 27, 2011
  •   4.0
      –   Eileen M., Rancho Mirage, CA Nov 26, 2011
  •   5.0
      –   Brian N., Oxnard, CA Nov 26, 2011
  •   3.5
      –   MINI Owner, Stevenson Ranch, CA Nov 26, 2011
  •   4.5
    "As usual, Christina took great care of me. She is fantastic."   –   Katie A., Venice, CA Nov 26, 2011
  •   5.0
      –   Peggy D., Oak Park, CA Nov 26, 2011
  •   4.5
      –   Royal H., Westlake Village, CA Nov 25, 2011
  •   4.0
      –   Stephan A., Thousand Oaks, CA Nov 25, 2011
  •   3.5
    "The service guys should have at least wiped the rain off of the windshield and rearview mirrors--I couldn't see the traffic coming when I pulled out of the lot. Also, the Bob Smith sign that was put on the rear window, when covered with rain, made it impossible to see anything out the back. I had to take it off. Otherwise, everyone was very efficient, nice, and helpful."   –   Christine H., Agoura, CA Nov 24, 2011
  •   5.0
      –   MINI Owner, Woodland Hills, CA Nov 24, 2011
  •   5.0
      –   MINI Owner, Calabasas, CA Nov 24, 2011
  •   4.5
      –   Steven K., Calabasas, CA Nov 23, 2011
  •   4.0
      –   MINI Owner, Westlake Village, CA Nov 23, 2011
  •   5.0
      –   MINI Owner, SANTA BARBARA, CA Nov 22, 2011
  •   4.5
    "I was checked in promptly. In a short time they knew just what needed to be fixed and a time estimate as to when it would be completed."   –   Matthew C., Saugus, CA Nov 22, 2011
  •   4.5
      –   Harold H., Thousand Oaks, CA Nov 22, 2011
  •   5.0
      –   Howard B., Malibu, CA Nov 22, 2011
  •   5.0
      –   Steve F., Simi Valley, CA Nov 22, 2011
  •   4.5
      –   Mario D., Thousand Oaks, CA Nov 22, 2011
  •   5.0
      –   Russell P., Moorpark, CA Nov 21, 2011
  •   4.5
      –   MINI Owner, West Hills, CA Nov 21, 2011
Bob Smith MINI 24500 Calabasas Rd Calabasas , CA 91302 Sales: (877) 216-5721